Refund policy
At Fluxithchic, we are committed to providing excellent customer service and a secure global shopping experience for men’s and women’s fashion.
We accept returns within 30 days of delivery, worldwide.
Return Conditions
Items must be:
- Unused, unworn, unwashed
- With original tags and packaging
- Undamaged and in original condition
Refund or exchange issued after inspection.
Up to 10% deduction may apply if items are not in original condition.
Return Shipping Costs
Paid by customer unless:
- Incorrect item delivered
- Item damaged or defective
- Fulfillment error
Final Sale Items
Not eligible for return:
- Clearance items
- Gift cards
- Promotional giveaways
- Marked non-returnable products
Exchanges & Refunds
- Exchange after inspection
- Refund to original payment method
- Processing time varies by provider
How to Return
Include:
- Order number
- Full name
- Refund/exchange request
- Original packaging
Damaged Items
Report within:
- 5 business days (domestic)
- 10 business days (international)
Include photos and details.
International Returns
Mark parcel:
"Returned Goods"
Incorrect labeling may delay or reject customs clearance.
Refund Processing
- Refund issued after approval
- Shipping fees non-refundable unless our fault
Contact Us
Email: [email protected]
Support Hours: Monday – Friday | 9:00 AM – 6:00 PM (GMT+8)
Company Information
Store Name: Fluxithchic
Company Name: Huapin Select Limited
Website: fluxithchic.com
Email: [email protected]
Address:
FLAT 08A, 19/F, CHINA SHIPBUILDING TOWER,
650 CHEUNG SHA WAN ROAD,
LAI CHI KOK, HONG KONG
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