Refund policy

At Fluxithchic, we are committed to providing excellent customer service and a secure global shopping experience for men’s and women’s fashion.

We accept returns within 30 days of delivery, worldwide.

Return Conditions

Items must be:

• Unused, unworn, unwashed
• With original tags and packaging
• Undamaged and in original condition

Refund or exchange issued after inspection.

Up to 10% deduction may apply if items are not in original condition.

Return Shipping Costs

Paid by customer unless:

• Incorrect item delivered
• Item damaged or defective
• Fulfillment error

Final Sale Items

Not eligible for return:

• Clearance items
• Gift cards
• Promotional giveaways
• Marked non-returnable products

Exchanges & Refunds

• Exchange after inspection
• Refund to original payment method
• Processing time varies by provider

How to Return

Include:

• Order number
• Full name
• Refund/exchange request
• Original packaging

Damaged Items

Report within:

• 5 business days (domestic)
• 10 business days (international)

Include photos and details.

International Returns

Mark parcel:

"Returned Goods"

Incorrect labeling may delay or reject customs clearance.

Refund Processing

• Refund issued after approval
• Shipping fees non-refundable unless our fault

Contact Us

Email: [email protected]
Support Hours: Monday – Friday | 9:00 AM – 6:00 PM (GMT+8)

Company Information

Store Name: Fluxithchic
Company Name: Huapin Select Limited
Website: fluxithchic.com
Email: [email protected]

Address:
FLAT 08A, 19/F, CHINA SHIPBUILDING TOWER,
650 CHEUNG SHA WAN ROAD,
LAI CHI KOK, HONG KONG